Trust and Safety at DisabilityMatch
This page sets out what DisabilityMatch does to keep the site safe. Content is screened before it goes up, by automated systems with human moderators behind them. You can block or report any member.
Identity and Verification
What each check involves, and what it confirms.
ID Verification (Blue Tick)
Verification is free and you are not obliged to do it, though several things on the site depend on it. You add a clear photo of yourself and a government photo ID, our admin team matches the two, and your profile carries a visible Blue Tick. Commenting, adding posts, showing explicit media and upgrading all need it, and VIP members can filter unverified profiles out of their search results. A badge means that member has had their identity confirmed, which makes catfishing harder.
Video Age Check
A short camera check that takes two on-screen prompts. Our system runs the check and our customer support team reviews the submission afterwards. If you cannot use a camera you can upload a photo ID instead.
Age Assurance
The site is for adults only: 18 and over, 21 and over in the US states of Alabama, Mississippi, Nebraska and Wyoming, and the age of majority anywhere that is higher. Regulation in some locations triggers an age check, by camera or by photo ID, before you can keep using the platform.
Privacy and Control
What other members can see about you, and what you can do about anyone who becomes a problem.
Safe Usernames
Your real name and email address are never displayed publicly on the platform. That makes it much harder for anyone to stalk you, contact you uninvited, or trace you on social media.
Location Privacy
Other members see an approximate distance, never your exact address or GPS coordinates. You can look for someone nearby without disclosing where you live or work.
Instant Blocking
Block any member from the three-dot menu on their profile. You are asked to pick a reason, and once it is done their messages are not delivered to you and you no longer see their content. The decision is entirely yours.
Easy Reporting Tools
Report any profile from the three-dot menu at the top right. Reporting is anonymous, and depending on the reason you may also be asked to upload supporting documentation, such as screenshots of the conversation. Complaints are reviewed, actioned and resolved within five business days, and content found to be in violation is removed immediately.
Community Trust
Member ratings, what reaches the moderation team without a report, and what happens when a message carries contact details.
User Rating System
Every member has a rating based on the quality and volume of their activity and interactions on the site. It is one signal among several when you are deciding whether to reply.
Automatic Escalation
Checks run on content before it goes up, not only after somebody complains, so a problem can reach our moderators without a member having reported it.
Contact Detail Alerts
Direct messages are checked for weblinks and contact details. If yours contains them you are told the message breaches the community guidelines and asked to remove them, and a member without VIP is shown an upgrade prompt at that point. Where such a message does go through it arrives carrying a warning that scammers often try to move conversations off the site quickly. VIP members can turn Message Protection off.
Active Protection
Screening and monitoring that run whether or not anyone has reported a problem.
Behaviour Monitoring (AI)
We have a dedicated support and moderation department working 24 hours a day, using automated content screening, user behaviour analysis, machine learning and manual human moderation to review content before it goes up.
Proactive Content Moderation
Content is moderated using a combination of AI and human processes before it appears on the site, and anything that fails the content standards is rejected. Direct messages are screened as well.
Takedown and Suspension
Where behaviour or content is found to breach our terms we reserve the right to remove or restrict the content immediately, to suspend or terminate the account responsible, and, if necessary, to report the incident to the authorities. Complaints are reviewed, actioned and resolved within five business days.
Explicit Content Controls
Explicit photos and videos are detected automatically, and you decide what happens to them: always show, blur with the option to reveal, blur them from members outside your preferences, or never show.
Support and Compliance
Help when something goes wrong, guidance beforehand, payment encryption, and where our Terms put responsibility.
24/7 Human Support
Our call centre runs 24 hours a day, every day of the year, and you can reach it by telephone, by email, or by submitting a ticket. A chatbot is there day or night, and it is also the way through to a person: open it at the bottom right of the screen, tap 'Something Else' and type 'Speak with someone'.
Safe Dating Guidance
The app carries guidance on dating safely, including why keeping a conversation on the site protects your privacy until you know someone. It also carries general dating tips and advice.
Payment Encryption
Electronic financial transactions made through the site are protected by encryption technology, and we have security policies and technical measures in place for the personal data we hold. Our Privacy Policy is straightforward that no system can be completely secure.
Copyright and Uploaded Content
Our Terms say we are not the producer of the content members upload, and that if you upload a depiction of sexual conduct you are the one responsible for the record-keeping requirements of 18 U.S.C. 2257. On copyright, we are not legally obliged to follow the DMCA but we use our best endeavours to, and we reserve the right to end the registration of anyone who infringes, whether or not they do it more than once.
Questions or concerns? Our support team is here 24/7.
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