Trust and Safety at DisabilityMatch
Your safety is our top priority. We combine advanced AI technology with real human moderation to proactively protect our community at every stage. Unlike many platforms that only react after problems occur, we actively screen content as it is uploaded, monitor behaviour in real time, and give you powerful tools to stay in control.
Identity and Verification
Know who you are talking to before you invest any time or emotion. Our verification tools make it easy to confirm you are connecting with a genuine person.
ID Verification (Blue Tick)
Optional government ID verification that adds a visible Blue Tick badge to your profile.
How it protects you: Confirms users are genuine and significantly reduces catfishing risk. Free for all members.
Video Verification
A live video check with our moderation team confirms your identity without requiring you to share documents.
How it protects you: Provides authenticity assurance without compromising your sensitive personal information.
Age Assurance
Age checks at registration ensure every member on the platform meets our minimum age requirement.
How it protects you: Keeps the community safe and ensures you are interacting with adults.
Privacy and Control
Your data, your rules. We give you full control over your visibility and who can contact you.
Safe Usernames
Your real name and email address are never displayed publicly on the platform.
How it protects you: Prevents stalking, unwanted contact, and the risk of being traced on social media.
Location Privacy
We show approximate distance only. Your exact address or GPS coordinates are never shared with other members.
How it protects you: You can find local matches without revealing where you live or work.
Instant Blocking
Block any member immediately with one tap. They can no longer contact you or see your profile.
How it protects you: Puts you fully in control of who has access to you at all times.
Easy Reporting Tools
Report any profile or message with a single tap. Our team reviews every report within 24 hours.
How it protects you: Bad actors are removed quickly, keeping the community clean for everyone.
Community Trust
A self-regulating community is a safer community. Our trust tools give members the ability to signal who is reliable and who is not.
User Rating System
Every member builds a reputation score based on their behaviour and feedback from other members.
How it protects you: You can quickly assess someone's trustworthiness before engaging further.
One-Click Feedback
After any interaction you can leave brief feedback that contributes to a member's community rating.
How it protects you: Patterns of poor behaviour surface quickly and reach our moderation team automatically.
Off-Platform Contact Alerts
Our system flags messages that try to move conversations off-platform unusually early.
How it protects you: A common scammer tactic is to push contact to WhatsApp or email before trust is established. We warn you when this happens.
Active Protection
We do not wait for problems to be reported. Our AI and moderation systems work around the clock to catch issues before they reach you.
Behaviour Monitoring (AI)
Automated systems continuously analyse activity patterns across the platform to detect suspicious behaviour.
How it protects you: Scammers, bots, and harmful users are identified and flagged for review before they can cause harm.
Proactive Content Moderation
Every image, video, and text message is screened by AI at the point of upload, with human review for edge cases.
How it protects you: Harmful content is stopped before it reaches other members' screens, not after they have already seen it.
Swift Takedown Policy
Once a breach is confirmed, accounts are suspended within minutes and content is removed immediately.
How it protects you: Minimises the window in which a bad actor can affect other members.
Explicit Image Protection
Unsolicited explicit image detection prevents inappropriate content from being sent without consent.
How it protects you: You will not receive unwanted explicit images. Senders are automatically flagged for review.
Support and Standards
When something goes wrong, a real person is here to help. And we hold ourselves to the highest industry standards so you never have to worry about the basics.
24/7 Human Support
Our support team is available around the clock via in-app chat, email, and phone.
How it protects you: When something feels wrong, you can get a real human response at any hour of the day.
Safe Dating Guidance
In-app safety tips and first-meeting advice tailored to the specific considerations of disabled daters.
How it protects you: Practical guidance helps you stay safe when moving from online to in-person, including accessible venue considerations.
Secure Infrastructure
All data is encrypted in transit and at rest. We hold ISO-27001-aligned security practices and undergo regular penetration testing.
How it protects you: Your personal data and messages are protected against third-party access.
Industry Safety Standards
We comply with the Online Safety Act and follow the standards set by the Online Dating Association.
How it protects you: Independent accountability means our safety commitments are not just self-certified.
Questions or concerns? Our support team is here 24/7.
Join a community that puts safety first. If you ever need us, we are one message away.
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